Privacy policy
How The Holidays AI protects and uses personal data.
This policy explains what information we collect, how we use it, how we share it, and your rights under applicable data protection law including the Digital Personal Data Protection Act, 2023 in India.
Effective date: June 18, 2026
Overview
The Holidays AI is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable data protection law including the Digital Personal Data Protection Act, 2023 in India.
Information you provide directly
We collect information you share with us while registering, enquiring, booking, or receiving support.
- Name, email address, and phone number when you register or enquire.
- Passport details, date of birth, and nationality for booking purposes.
- Payment information processed through secure third-party gateways; we do not store card details.
- Travel preferences, dietary requirements, and accessibility needs.
- Communications with our team via WhatsApp, email, or website chat.
Information collected automatically
We also collect technical and usage information to operate, secure, and improve the platform.
- Device type, browser, IP address, and operating system.
- Pages visited, time spent, clicks, and search queries on our platform.
- Cookies and similar tracking technologies.
How we use your information
We use personal data only for legitimate business, support, personalization, security, and legal purposes.
- To process bookings, send confirmations, and manage your itinerary.
- To personalize tour recommendations based on your preferences.
- To communicate important updates about your booking or travel requirements.
- To send promotional offers and newsletters with your consent; you may unsubscribe at any time.
- To improve our platform, prevent fraud, and ensure platform security.
- To comply with legal obligations under Indian law.
Third-party handling
All third-party partners are contractually bound to handle your data securely and only for the stated purpose.
Data retention
We retain your personal data for as long as your account is active or as needed to provide services. Booking and financial records are retained for 7 years in compliance with Indian tax and financial regulations. You may request deletion of your data at any time, subject to legal retention requirements.
Your rights
Under the Digital Personal Data Protection Act, 2023, you have rights over your personal data.
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data, also known as the right to be forgotten.
- Withdraw consent for marketing communications at any time.
- Nominate a representative to exercise your rights.
- To exercise these rights, contact privacy@theholidays.ai.
Data security
We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. However, no internet transmission is 100% secure. We encourage you to use strong passwords and not share account credentials.
Changes to this policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Continued use of The Holidays AI after changes constitutes acceptance of the revised policy.
Contact us
For privacy-related queries or to exercise your rights, email privacy@theholidays.ai.
Address: The Holidays AI, Bengaluru, Karnataka, India.