Cancellation policy
Cancellation, amendment, and refund terms.
This policy explains how cancellations, date changes, supplier charges, refunds, and travel insurance work for The Holidays AI bookings.
Effective date: June 18, 2026
Overview
We understand that travel plans can change. This policy outlines the cancellation, amendment, and refund terms applicable to all bookings made through The Holidays AI. Please read it carefully before confirming your booking.
Cancellation by the customer
All cancellations must be submitted in writing via email to support@theholidays.ai or through WhatsApp. The date of written cancellation receipt is the effective cancellation date.
- More than 45 days before departure: 10% of total package cost as an administrative fee.
- 30-45 days before departure: 25% of total package cost.
- 15-29 days before departure: 50% of total package cost.
- 7-14 days before departure: 75% of total package cost.
- Less than 7 days before departure: 100% of total package cost, with no refund.
Packages with stricter terms
Certain packages, including peak season travel, group bookings, special events, and cruises, may have stricter cancellation terms. These will be explicitly stated at the time of booking.
Amendments and date changes
Amendment requests must be made in writing at least 30 days before departure. Amendments are subject to availability and may attract additional charges from hotels, airlines, or activity providers. A flat amendment processing fee of INR 2,500 per person applies for changes requested within 30 days of departure.
Cancellation by The Holidays AI
In rare circumstances, The Holidays AI may need to cancel or significantly alter a booking because of insufficient group size for group tours, force majeure events, government travel advisories, supplier failure beyond our control, or similar circumstances.
In such cases, customers will be offered a full credit note valid for 12 months, an alternative package of equivalent value, or a full refund minus non-recoverable supplier costs. The Holidays AI liability is limited to the amount paid and does not extend to consequential losses such as visa fees, pre-booked flights, or loss of earnings.
No-show policy
No refund will be provided for no-shows or unused services. If you are unable to commence or complete a tour due to personal reasons, illness, visa rejection, or personal emergency, we recommend that you claim against your travel insurance policy.
Refund processing
Approved refunds will be processed to the original payment method within 10-14 business days of cancellation confirmation. Bank processing times may add 3-5 additional business days. Refunds to credit cards may take up to 2 billing cycles to appear on your statement.
Travel insurance
The Holidays AI strongly recommends purchasing comprehensive travel insurance at the time of booking. Insurance should cover trip cancellation, medical emergencies, baggage loss, and travel delay. We can connect you with trusted insurance partners upon request.